Refund policy

CANCELLATIONS
If you cancel your order prior to it shipping, we will cancel the transaction and refund you the purchase price, minus a 3% transaction fee. 

If you wish to cancel after your order ships but before you receive it, you must refuse the shipment upon delivery. Your refund will be based upon our policies stated below.

Once you receive your order, returns are processed under our policies stated below.

RETURNS AND REFUNDS
If you are dissatisfied with a product that you bought from The Backyard Guys and wish to return it, call us at 1-877-884-3660. One of our Customer Service representatives will provide you with simple instructions for returning and obtaining your refund. Please have your order information ready when you call. Issues including shipping errors, defects, or damage can be resolved quickly and do not require return of the product to resolve. If you experience shipping errors, defects, or damage and chose not to accept our resolution then the return policies below will apply.

RETURN AND REFUND SPECIFICS

• We will only accept a return if you contact us within 7 days of receipt of your product.
• You are responsible for any and all shipping charges associated with returning an item.  This includes the cost to ship your order to you, the cost to return the item, and any other shipping costs or fees.
  
• You are responsible for returning the product(s) to the facility we designate.
• All returned products MUST be returned in like-new condition in original packaging. If we receive products back that are damaged because of inadequate packing, partial use, or shipping damage your refund may be reduced or voided at our sole discretion.
  
• We charge a 25% restocking fee for all returned products. As you can imagine, this is because it takes significant effort to prepare a returned order for re-sale and in many cases cannot be sold as new.
  
• Refunds will be made by crediting the original method of payment (i.e., credit card, etc.).
• We will not accept returns for our products that you purchased elsewhere.

REFUND AMOUNTS
Unless you cancel prior to your product shipping, the amount of your refund will be the result of the original invoice amount minus shipping charges (outbound plus inbound plus any other shipping charges or fees) minus the restocking fee minus any additional amount we assess at our discretion due to damage, use, or inadequate packing. Your refund will be issued after the product arrives at the facility we designate and we inspect the product for any damage.